Job Description

Experience Level: Experienced Hire

Categories:

  • Sales & Marketing

Location(s):

  • The Alexandra 200-220, The Quays, Salford, M50 3SP, GB

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody's is recruiting a software application specialist for its Client Services team. In this role, you will develop deep expertise of Moody’s Regulatory Compliance and Risk Management software. Working directly with expert end users on the customer side, you will provide detailed advice and assistance in their use of highly sophisticated products. This role would suit someone looking to develop the skills and experience needed for a career in financial consultancy. You will work with leading edge technology to support the latest generation of financial application tools based on world-class financial research. You will partner with our global team of Product Managers and subject matter experts and be part of an open, collaborative, and passionate team focused on delivering value to customers.

Responsibilities:

Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.

Main Responsibilities:
* Acquire and maintain in-depth knowledge about Moody's products in order to provide expertise and assistance on product features and functionality.
* Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner.
* Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution.
* Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams.
* Participate in internal projects.

Qualifications:
* Degree in Finance, Mathematics, Economics, Accounting, or similar discipline.
* Experience using or supporting complex technology solutions.
* Superb analytical skills and persistence in problem solving.
* Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction.
* Highly organized, autonomous, and able to multi-task.
* Previous experience using, developing, or supporting complex technology solutions would be an advantage.
* Basic Knowledge of SQL would be an advantage.
* French language skills would be useful however are not essential for the role.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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