Job Description

Experience Level: Experienced Hire

Categories:

  • Sales & Marketing

Location(s):

  • 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity


The Director of Sales Operations & Innovation is a high-impact leadership role responsible for driving the Moody’s sales enablement initiatives and embedding strategic use of technologies, including generative AI, to revolutionize sales processes and strategies. This leader will architect, implement, and oversee programs that increase sales team productivity, effectiveness, and agility in a rapidly evolving market landscape. The role demands a seasoned professional with a blend of strategic vision, leadership excellence, and a deep understanding of how technology, especially AI, can be leveraged to enhance sales outcomes.

Key Responsibilities:

  • Strategic Leadership & Vision: Partner with key stakeholders in the Moody’s organization as well as global sales leadership to build and execute a comprehensive sales technology strategy and governance program that aligns with the company’s long-term goals, with a focus on scalability, efficiency, and innovation. Guide the sales organization through strategic shifts and market evolution with a clear vision and adaptable plans.
  • Sales Process Optimization: Continuously assess and optimize the sales and sales operations processes to ensure maximum efficiency and effectiveness. Incorporate best practices and innovative solutions, including selective use of generative AI technologies, to enhance sales techniques and customer interactions.
  • Sales Technology Evolution: Drive the adoption and optimization of CRM and sales technology solutions across the sales organization, ensuring data quality, accuracy, and consistency. Monitor and measure the effectiveness and ROI of sales enablement activities and investments, using data-driven insights and feedback mechanisms to continuously improve and iterate. Stay abreast of the latest trends, best practices, and innovations in sales enablement and sales technology, and recommend new solutions or enhancements as appropriate
  • Generative AI Integration: Lead the strategic integration of generative AI tools to automate and enhance sales operations, content creation, and personalized customer engagement. Ensure ethical use and compliance of AI technologies within sales strategies, maintaining transparency and trust with customers and stakeholders. Measure and analyze the impact of AI integration on sales performance, adjusting strategies as necessary to optimize outcomes. Engage with leaders across marketing, product development, IT, and customer success teams to ensure cohesive strategy and execution across the customer journey. Act as a catalyst for innovation and alignment between teams.
  • Advanced Sales Training & Development: Spearhead advanced training programs that equip the sales team with the skills needed to effectively utilize new technologies, methodologies, and strategies, including generative AI tools, for enhanced sales performance.
  • Performance Metrics & Analytics: Define and track key performance indicators (KPIs) to assess the effectiveness of sales enablement initiatives and technology integrations. Use insights to make data-driven decisions and continuously refine strategies.

Qualifications:

  • Master’s degree in Business, Marketing, Technology, or related field; MBA preferred.
  • 10+ years of progressive experience in Sales Operations, Revenue Operations, Sales Enablement, Sales Leadership, or a closely related field, with at least 5 years in a management role
  • Proven track record of successfully implementing Sales Operations & Enablement strategies and leading Sales Transformation initiatives.
  • Demonstrated experience in integrating technology solutions, including generative AI, into sales processes with measurable success.
  • Exceptional leadership qualities with the ability to inspire, motivate, and drive results across diverse and cross-functional teams.
  • Strong analytical skills with experience in leveraging data to inform strategic decisions.
  • Excellent communication, negotiation, and stakeholder management skills
  • Expertise in Salesforce governance, administration, and best practices, with the ability to design and optimize sales processes and workflows within the platform. - Familiarity with various sales technology and productivity tools, such as CRM, email marketing, social selling, video conferencing, and e-signature software, and the ability to evaluate, select, implement, and train on the most relevant solutions for the sales team. - Experience in creating and maintaining a sales technology roadmap that aligns with the organization's strategic objectives and budget constraints.

#LI-WB1

For US-based roles only: the anticipated hiring base salary range for this position is [[$141,000 - [[$232,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

Application Instructions

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