Customer Success Mgmt Assoc

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal/written communication and presentation skills
• Strong problem-solving and analytical skills to identify and resolve issues to ensure customer satisfaction
• Customer centric mindset with a strong focus on customer satisfaction and ability to build lasting relationships with clients
• Ability to speak other Asian languages is a bonus
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, kyc and supply chain use case
• Mindset of continuous learning to stay updated with industry trends, product releases and best practices in customer success
• Ability to travel as needed (up to 25% of the time)

Education

Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

• Organise and attend both face-to-face and virtual meetings with clients across SEA
• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer onboarding, product adoption, account health review, and retention
• Act as the trusted advisor, sharing industry best practices and resources, training, user events, product releases, and more
• Monitor, analyze and present customer’s usage of our product, with recommendations to optimise their results
• Work closely with sales, implementation, product, and support teams to ensure seamless customer experience
• Organize and lead customer engagements including onboarding, status calls, business reviews and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Coordinate customer-facing initiatives with other Corporate and Government teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.