Collection Associate

The Collections Associate will be responsible for the collection of payments via email and phone for invoices from an allocated portfolio of clients. They will be expected to have expertise and experience within the collections function.
Responsibilities:
* Maintain in collections’ system accurate records of all statuses/communications with customers
* Liaise with relevant internal/external teams and follow up as needed to resolve disputes/concerns
* Reconcile accounts/invoices with local, external accounting teams as needed
* Send dunning emails
* Investigate all credit items from the assigned portfolio and submit to the relevant department
* Support internal adjustment process
* Attend regular meetings with line manager to discuss assigned portfolio
* Escalate to line manager any difficult collection circumstances
* Learn and navigate all process nuances specific to each region

Qualifications:
* Fluency in English is essential
* At least 2 years of experience in B2B Collections, preferable within a financial / corporate environment
* Capable of managing and prioritizing high workload volumes
* Well-developed IT skills including Email, Excel, and PowerPoint
* Excellent email writing and verbal communication skills
* Willing to take ownership and pride in the process as well as the team’s deliverables
* Knowledge of Salesforce, SAP, and Teams is helpful