Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.

• An eagerness to grow and excel and be part of a dynamic multi-product team.

• Basic knowledge of database administration (i.e. SQL Server, Postgres).

• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.

• Excellent verbal, written, and organizational skills.

• Demonstrates creativity, flexibility, enthusiasm and willingness to learn.

• Exposure to the financial industry, banking, lending, commercial real estate and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus

Responsibilities

In this role, you will be part of a team that supports Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products. Your day will include the following (but is not limited to): You will be troubleshooting platform errors, configuration and data issues as well as advising clients on how to make the most of the platform and providing information on new features that can enhance their lending experience. You will also work closely with the client delivery and engineering teams to escalate code and configuration issues.

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will obtain a broad knowledge of lending, credit risk, and platform configuration by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.

• Providing conceptual solutions to our wide range of clients

• Providing in-depth education and assistance on product features, functionality and the product technical architecture

• Supporting clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email and telephone

• Communicating effectively and developing excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, Product, etc.

• Providing constructive feedback to the sales and training groups regarding client needs and opportunities

• Identifying, capturing and channeling client feedback on product features and functionality

• Originating content for our client Knowledge Base

• Managing and escalating requests appropriately while maintaining ownership of the client interaction and delivery solution

About the team

We work in a fast paced environment supporting the suite of Moody’s Analytics Lending Solutions products

For US-based roles only: the anticipated hiring base salary range for this position is $56,300- $81,650, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.