Business Systems Analyst

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Job Title: Business System Analyst (APM Tuning, Observability, and Data Analytics)

Company: Moody's Analytics

Location: Bengaluru, India

Job Type: Full-time

Experience: 2-4 years

About Moody's Analytics:

Moody's Analytics, a leading provider of financial intelligence and analytics, is seeking a highly skilled Senior Engineer to join the Data Estate Operating Unit in Bengaluru. This role focuses on APM tuning, observability, incident management, and data analysis, ensuring optimal performance of critical applications in the context of cloud technologies.

Position Overview:

We are looking for a seasoned professional with a Bachelor's degree in Computer Science, Information Technology, or a related field and 4 years of experience in incident management and application performance monitoring setup and tuning. The ideal candidate will have strong analytical and problem-solving skills, proficiency in APM tools such as Dynatrace and Datadog, and excellent communication skills to engage effectively with both technical and business stakeholders.

Responsibilities:

APM Tools Optimization:

· Lead the optimization of APM tools, including Dynatrace, Nagios, and DataDog, to improve application performance.

· Collaborate with development and operations teams to address performance bottlenecks.

Observability Enhancement:

· Implement and enhance observability solutions using advanced tools and techniques.

· Improve monitoring, logging, and alerting capabilities to proactively identify and address issues.

Incident Management:

· Play a key role in incident management processes, ensuring swift resolution and minimal business impact.

· Collaborate across teams to troubleshoot and resolve complex technical issues.

Data Analysis:

· Apply strong analytical and problem-solving skills to analyze complex data sets and derive actionable insights.

· Conduct root cause analysis investigations and prepare comprehensive RCA reports.

Technical Qualifications:

· Proficiency in APM tools such as Dynatrace, Nagios, and DataDog.

· Familiarity with incident management processes, ITIL framework, and best practices.

· Experience in performance testing and collaborating with QA teams for system testing and optimization.

Communication and Project Planning:

· Demonstrate excellent communication and interpersonal skills with the ability to engage with both technical and business stakeholders.

· Utilize project planning expertise to manage cross-functional stakeholders effectively.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field.

· 8 years of experience in incident management and application performance monitoring setup and tuning.

· Proven experience in conducting root cause analysis investigations and preparing comprehensive RCA reports.

· Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Personal Attributes:

· Self-motivated and proactive with a continuous improvement mindset.

· Experience working in a fast-paced environment and adapting to changing business needs.

· Strong attention to detail and the ability to work under pressure.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.