Job Description

Experience Level: Experienced Hire


  • Operations


  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Role / Responsibilities:

The Regulatory Support & Controls (RSC) group in ROC is responsible for owning and manging operational processes and controls that ensure Moody’s ratings activity adheres to all regulatory and internal requirements globally. The team also is responsible for process changes and implementations due to new regulatory requirements. RSC is looking for a Business Process Management Analyst to join the team.


The Business Process Management Analyst represents a key role that supports process owners for regulatory and business processes which enable Moody’s Ratings to adhere to all regulatory and internal requirements in our core business of issuing and monitoring credit ratings, and to achieve our strategic objectives. The process owner is responsible for measuring and monitoring the performance of business processes and process controls, identifying, and implementing improvements, and implementing changes to meet new regulatory or business requirements in collaboration with all stakeholders.

  • Perform activities to measure and monitor performance of business process(es) and controls against targets, service level agreements (SLAs), and Key Risk Indicators (KRIs). Review information with process owner to identify areas of improvement.
  • Support process owner in working with key stakeholders across MIS to identify and implement opportunities for improvement of process performance and effectiveness. Stakeholders include Ratings & Research, Ratings Operations & Controls, Technology, Compliance, Government and Public Affairs, Legal teams. Prepare discussion materials and recommendations, document decisions and follow-ups, perform assigned tasks to meet project objectives.
  • Work with process owner to identify opportunities to improve effectiveness and design of process controls that mitigate regulatory and operational risk.
  • Maintain and update process documentation, standard operating procedures (SOPs), guidance documents and service level agreements (SLAs) as directed, to ensure effective integration of individual processes into the end-to-end credit rating process.
  • Participate in cross-functional projects to implement new regulatory or other requirements, improve process effectiveness/efficiency, or remediate identified issues.
  • Develop Subject Matter Expertise on the end-to-end Commercial and Credit Rating Processes, global Regulatory Policies and Procedures, and operational procedures and guidelines.
  • Address and resolve high priority requests/inquires to support Moody’s Global Rating Groups
  • Generate senior management reporting and validate that reports are complete, accurate and produced on time.
  • Provide business process training and create/update supporting content and training materials (e.g. communications, Guidelines, FAQ’s, presentations, etc.)


  • Undergraduate BA/BS degree in business, finance/economics, management, or similar field
  • 3-6 years of operational control, business process and/or business analysis experience with strong analytical and problem-solving skills
  • Ability to interact comfortably with different levels of management and articulate/present issues clearly and succinctly.
  • Self-starter and team player with ability to meet tight deadlines and balance multiple, competing priorities.
  • Outstanding interpersonal and collaboration skills with the ability to reach across organization to successfully resolve requests/inquiries.
  • Highly organized and efficient, with an attention to detail and excellent communication and project management skills
  • Ability to facilitate, negotiate, and resolve interpersonal or inter-team conflicts.
  • Strong knowledge of MS Excel (e.g. VBA, macros, VLookups), Word and PowerPoint required.
  • Ability to analyze, interpret and report data.
  • Excellence PowerPoint and visualization skills a must; knowledge of PowerBI and other data analytics/visualization skills a plus.
  • Knowledge of Moody’s rating systems, analysis tools and operational processes a plus
  • Design Thinking and/or Lean Six Sigma Certifications a plus.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

Application Instructions

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