AVP-Systems Engineer-Networks

Skills and Competencies

• 10+ years of SME level experience in global network support team 
• Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF
• Understanding core Networking concepts
• Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
• Network security: Understanding of network security principles and practices, including access control and information transfer policies
• Proven technical leadership investigating complex issues and performing corrective actions, track record in leading major incident recovery.
• Knowledge on Python, Ansible, Stackstorm is a plus
• Highly impactful problem-solving skills and attention to detail.
• Experience working with ITSM systems such as ServiceNow.
• Customer focused & solutions driven
• Exceptional written and verbal communication skills.

Education

• Proven hands-on network engineering experience
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

• Leads Operations Excellence for request, incident and change management perspective meeting Service Level Objectives and Improving Customer Experience.
• Shows up as the Network expert, lead service recovery and mitigation when major incidents occur. Identify root cause and implement permanent solutions.
• Contributes to global risk & control program to de-risk the infrastructure.
• Contributes to disaster recovery procedures and exercises.
• Contributes to technology roadmaps.
• Share your knowledge, coach and mentor junior members of the team
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Conduct regular system audits and security assessments.
• Participate in rotational weekend shifts OR on-call and provide after-hours support.

• Develop and maintain documentation for application configurations, processes, and procedures including SoPs
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics.
• Drive continuous improvement through the adoption of automation and orchestration. Example - automate repetitive tasks to improve consistency
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.