AVP Mgr-Systems Engineering-(Windows-CoreInfra)

Skills and Competencies

* Highly motivated and driven, proven track record of innovation and execution resulting in

Operations excellence.

* Effective people leadership, talent development and management.

* Proven technical leadership in major incident recovery and mitigation of service.

* Experience managing and configuring Windows Servers (Windows Server

2012/2016/2019/2022)

* Knowledge of core infrastructure components such as DHCP, DNS, and Certificates.

* Highly experienced in operations and support of hybrid infrastructure OnPrem

(Dell/VmWare) and cloud services (AWS, Azure, GCP).

* Familiarity with server imaging and configuration management tools.

* Experience with scripting and automation tools such as PowerShell and eventually Ansible.

* Working Network Knowledge - TCP/IP, Subnets, DNS etc

* Experience in PowerShell/python scripting and automation using Ansible platform

* Experience of vulnerability remediation employing Qualys or other vulnerability

management products

* Expertise in driving incident and change ITIL processes using ServiceNow.

* Ability to manage multiple priorities and respond to urgent issues effectively.

* Customer focused & solutions driven

* Exceptional written and verbal communication skills.

Education

* Certifications such as Microsoft Certified: Windows Server Administration, CompTIA Server+, or similar are preferred.

Responsibilities

* Drive innovation and execution, incorporating continuous improvement and efficient

resource management, resulting in Operations excellence.

* Manage Moody’s Hybrid Cloud Infrastructure Operations by leading team that spans across

countries in a "follow the sun" model.

* Owns and leads service recovery from major incidents and facilitates mitigation within the

SLO targets.

* Work collaboratively with business and technology stakeholders in achieving full ITIL

process compliance, including incident, change, problem, configuration and major incident

processes.

* Co-ownership of global risk & control program execution to de-risk Windows and Core

Infrastructure.

* Joint responsibility of Disaster Recovery procedures and exercises with application and

service management.

* Contributes to technology roadmaps by partnering with Engineering and Architecture

functions.

* Work with PMO, business and technology in efficient resource management to deliver

projects within budget and timelines. Provide inputs and operational data for effective

tracking, evaluating, and reporting of projects and services.

* Resolve service quality/satisfaction issues raised by downstream consumers and ensure

high-priority/escalated issues are addressed in a timely manner.

* Execute hiring and people strategy for the TSG organization across capability centers

* Advise senior management on matters related to service quality, service development,

budgets, personnel, and new opportunities.

* Ensure the team understands, accepts, and supports TSG goals and objectives.

* Interaction across TSG towers and other business support areas for problem escalations,

resolutions, reporting and coordination.

About the team The Technology Services Group (TSG) are seeking an experienced Technical Manager to join our global Operations team focused on enabling Hybrid Cloud. You will work closely with internal business partners, architects, network, cyber-security and other groups to understand project requirements and deliver scalable, reliable solutions. The successful candidate will lead the implementation of our vision for software-defined infrastructure, where automation, orchestration, and dynamic elasticity are employed to achieve high levels of service quality and time to market Service Level Objectives.