Job Description

Location(s):

  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

Line Of Business: MoodysView(MV)

Job Category:

  • Engineering & Technology

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

· 6+ years of technical support experience on web applications.

· Self-motivated independent thinker and problem solver.

· Excellent written and verbal communication skills for all organizational levels.

· Solid understanding of relational and NoSQL databases.

· Experience with cloud platforms such as AWS, Azure, or GCP.

· Familiarity with incident management processes, ITIL framework, and best practices.

· Experience across all phases of software development, working with Agile teams and stakeholders.

· Knowledge of application performance monitoring tools like Dynatrace, Datadog, AWS CloudWatch, or Splunk is a plus.

· Basic knowledge of Unix/Linux environment

· Basic Knowledge of scripting like Python or Node js is a plus

Education

Bachelor's degree or equivalent; master's degree is a plus

Responsibilities

Lead technical support and system engineering efforts to ensure optimal performance and reliability of web applications.

  • Manage case queues: Handle requests and issues in software programs, ensuring timely resolution.
  • Participate in bridge calls: Address high severity issues and be available for urgent situations.
  • Design monitoring frameworks: Develop and maintain dashboards for actionable insights into application performance.
  • Monitor alerts: Resolve platform performance issues using synthetic monitoring alerts and other tools.
  • Track customer-reported bugs: Use issue tracking systems to manage and resolve bugs.
  • Project ownership: Ensure timely communication of updates and progress to internal teams.
  • Customer triage sessions: Address technical issues with customers and provide solutions.
  • Document triage steps: Create knowledge base entries for future reference and training.

About the team

We are looking for a Systems Engineer with a strong background in collaborating with development teams, data engineering teams, DevOps, product teams, and other support teams to resolve production issues on our supported products. In this role, you will provide technical support to clients, offering workaround solutions while development team works on a permanent fix. You will also be responsible for triaging issues and participating in bridge calls during high severity incidents.

Effective communication and adaptability are essential, as you will collaborate extensively with the Moodys.com teams and other departments within the organization. Join us in building and enhancing our digital infrastructure, contributing to next generation of Moodys.com. Your expertise will play a crucial role in supporting the products and services offered on our platform.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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