Asst Dir-Systems Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Synopsis:

Lead technical support and system engineering efforts to ensure optimal performance and reliability of web applications.

Skills and Competencies

• 7+ years of technical support experience on web applications.
• Self-motivated independent thinker and problem solver.
• Excellent written and verbal communication skills for all organizational levels.
• Solid understanding of relational and NoSQL databases.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with incident management processes, ITIL framework, and best practices.
• Experience across all phases of software development, working with Agile teams and stakeholders.
• Basic knowledge of Unix/Linux environment.
• Knowledge of application performance monitoring tools like Dynatrace, Datadog, AWS CloudWatch, or Splunk is a plus.

Education

• Bachelor's degree or equivalent; master's degree is a plus.

Responsibilities

• Manage case queues: Handle requests and issues in software programs, ensuring timely resolution.
• Participate in bridge calls: Address high severity issues and be available for urgent situations.
• Design monitoring frameworks: Develop and maintain dashboards for actionable insights into application performance.
• Monitor alerts: Resolve platform performance issues using synthetic monitoring alerts and other tools.
• Track customer-reported bugs: Use issue tracking systems to manage and resolve bugs.
• Project ownership: Ensure timely communication of updates and progress to internal teams.
• Customer triage sessions: Address technical issues with customers and provide solutions.
• Document triage steps: Create knowledge base entries for future reference and training.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.