Asst Dir-Sales Operations Mgr

The Role / Responsibilities:

The Operations Manager (OM) is primarily responsible for the direct management of a small regional team of Operations Analysts and/or global function supporting the lead-to-cash process for a product line. The role has responsibility for supporting sales growth and creating leverage for sales professionals, while also mitigating compliance and operational risk.

Key Responsibilities:

• Direct all operational responsibilities required to draft contracts, process orders, manage fulfillment, and resolve customer issues.
• Manage and direct the responsibilities of at least 4 to 6 Operations Analysts/ Operations Specialists, responsible for sales support activities such as contract generation, pricing, renewal management and fulfillment or Sales enablement activities such as onboarding, reporting/ analysis and CRM development. Assist the team with day to day issues, process improvement and managing work.
• Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards.
• Manage all personnel and HR activities including recruiting, hiring/termination, attendance, management, performance evaluations, training, and other staffing issues. Partner with relevant managers to ensure specific needs/issues are addressed.
• Coordinate with key stakeholders and SMEs to monitor commercial changes (such as new product launches) that impact operational processes and propose solutions that address business needs.
• Facilitate professional development, cross-training, and skill-building opportunities for team. Continually promote and improve career development for employees. Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives.
• Proactively identify potential challenges impacting sales growth or efficiency.
• Develop and maintain strong partnerships with functional stakeholders involved in the lead to cash processes through continuous collaboration and communication.
• Maintain standard operating procedures (SOPs) across regions and specializations to ensure consistency and efficiency where possible.
• Collaborate and communicate with other Sales Operations Managers globally to build strong relationships.
• Coordinate relevant operational aspects of acquisitions including, but not limited to, integration of data, business processes and product per missioning.

Qualifications:

• Undergraduate/first-level degree (e.g., Bachelor’s degree)
• Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management or supervisory role (including experience managing remote employees) required.
• Experience in leading, mentoring, and coaching employees, ability to inspire and develop employees to achieve results.
• Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams. Able to articulate strategic objectives confidently.
• Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution.
• Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction.
• Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel.
• Highly proficient with Salesforce.com.
• Fluency in English (spoken & written) is essential.