Asst Dir-Product Operations

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies  

• Track record of successfully improving and streamlining processes, with an operational and analytical mindset.
• Excellent organisational and project management skills, with strong problem-solving and decision-making capabilities.
• Skilled at managing multiple stakeholders and communicating ideas clearly for alignment.
• Experience with product management, data and collaboration tools such as Jira, Asana, Confluence, Dovetail, and Heap.
• Understanding of Agile and Product Management concepts, principles and practices.
• 3+ years of experience in product operations, business operations, agile coaching, project management or related operations roles.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use. 

Education 

• Bachelor's degree

Responsibilities 

The Product Ops Manager will work closely with the Entity Verification team and central Product Ops team, supporting on initiatives relating to product development processes, and touch points between the product team and their stakeholders, seeking out inefficiencies in the product development organisation. This role will be pivotal to the success of scaling our growing teams, driving the improvement of processes and tools that will ensure we continue to deliver in high quality. 

• Identify areas for process improvement and implement changes as needed.
• Improve communication channels and processes between product and internal stakeholders, e.g. fulfilment teams.
• Manage our password management tool, and vendor management tool.
• Own our product development tooling, reviewing and improving our use of tools - including assessment of other tools where required. Define and advocate for best practices.
• Partner with the squad leads to develop, improve, implement and educate on product development related processes and workflows. Advocate for best practice.
• Create and maintain documentation for product development related processes and workflows, ensuring our squads understand and adhere to it.
• Collaborate with cross-functional teams, including engineering, design, QA and customer facing teams.
• Support the Director of Operations with initiatives relating to planning, budgeting, onboarding, engagement, compliance, and knowledge management
• Facilitate team meetings and workshops as needed, to support clear communication and continuous improvement, e.g. retrospectives and planning sessions

About the team 

Our Product Operations team is responsible for enhancing operational efficiency, improving cross-functional collaboration, and supporting scalable growth. 
By joining our team, you will be part of exciting work in operational excellence across the product development lifecycle, process improvement, and stakeholder engagement. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.