Associate Technical Support Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 0-2 years of experience in desktop support or a related field.
• Knowledgeable with Windows and Mac operating systems.
• Knowledge of common software applications (e.g., OS365, Slack) and their use in a business environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic understanding of overall IT operations.
• Must be perceived as a team player and a positive contributor by peers.
• Theory or hands-on knowledge of computer and peripheral hardware replacement and repair.
• Ability to complete all tasks and projects in a timely manner.
• Ability to complete assigned work effectively and efficiently within the established SLA time period (i.e., incidents, tasks, and other workflows).
• Conduct themselves maturely and professionally towards users and co-workers (accountability, use of good judgment, providing proper follow-up).
• Working knowledge of Microsoft Windows 10/11
• Working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
• Familiarity with Windows installer and desktop management suites such as SCCM/Intune/Auto Pilot.
• Knowledge of mobile technology, including Android and iOS.
• Basic knowledge of enterprise-level networking and troubleshooting.
• Might be required to work after hours and on weekends to assist with BAU, MOPs, and outages.

Education

• Associate degree in a related field or equivalent experience.

Responsibilities

Associate Technical Support Analyst provides technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements. Ensure that the company's TSG values are demonstrated in all daily activities to meet business needs.

• Facilitate problem-solving and collaboration.
• Provide technical support in a Windows 10 environment & O365.
• Assist Moody's associates, both local and remote, in using Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications.
• Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment.
• Recognize problem areas, develop proactive solutions, and comply with IT operational performance metrics and Service Level Agreements.

About the team

With 400 employees and 800 contractors worldwide, Moody's Technical Service Group (TSG) is the largest department of Moody's Shared Services and provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management.

#LI-Hybrid

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.