Associate Systems Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 3+ years of experience in global Infrastructure and Network support environments
• Strong hands-on knowledge in networking protocols and technologies: BGP peering, routing/switching, MPLS, OSPF, and ISIS
• Solid understanding of core networking concepts, including LAN/WAN, VLAN, NAT, ACLs, and firewalls
• Experience supporting Infoblox DDI solutions (DNS, DHCP, and IPAM): performing basic troubleshooting and administration
• Exposure to Cloud operations (Azure/AWS) – VM administration, basic networking (VNet/VPC) and monitoring.
• Familiarity with Windows Server administration – user/group management, RDP, and service monitoring alert mitigation.
• Basic understanding of Backup and Storage concepts – backup status validation, LUN mounting, and ticket triaging
• Proficiency in network and system troubleshooting tools such as Wireshark, Azure Network Watcher, and Log Analytics
• Working knowledge of ITSM platforms like ServiceNow for incident, change, and problem management
• Understanding of network security principles, including access control, segmentation, and data flow policies
• Exposure to automation tools like Python, Ansible, or StackStorm is a plus
• Excellent communication skills, both written and verbal, with ability to convey technical issues to non-technical stakeholder

Education 

• Proven hands-on Infrastructure and Network engineering experience 
• CCNP or higher (CCIE and/or CISSP highly valued) 
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) 
• Solid understanding of the OSI or TCP/IP model 
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

• Configure and install various network and infrastructure devices/services such as routers, switches, firewalls, load balancers, VPNs, and QoS
• Perform proactive network maintenance and system upgrades including patches, service packs, firmware updates, and security configurations
• Monitor infrastructure performance to ensure high availability, reliability, and optimal response times across servers, networks, and cloud systems
• Conduct system health checks, resource utilization monitoring (CPU, memory, disk), and trend analysis for capacity planning
• Provide advanced L2/L3 support and troubleshooting for network, server, and infrastructure-related incidents and service requests
• Manage Infoblox DDI (DNS/DHCP/IPAM) tasks such as IP address reservations, fixed address allocations, DHCP scope configurations, and DNS entry updates
• Perform regular backup operations including initiating backups, verifying backup completion, and supporting restoration activities in coordination with the backup team
• Take and manage VM snapshots, assist with VM provisioning, and track resource utilization on virtual infrastructure
• Monitor and respond to Windows server alerts, including disk space thresholds, high CPU usage, memory leaks, and service failures
• Work within ITSM-defined change and configuration management processes to ensure controlled implementation of infrastructure and network changes
• Participate in rotational weekend shifts or on-call support, ensuring prompt resolution of incidents and proactive system health checks
• Lead service restoration for major incidents, identify root causes, and implement permanent fixes in alignment with SLO targets
• Collaborate closely with the cybersecurity team to enforce security policies, patch management, and implement secure configurations
• Maintain and update documentation for system configurations, workflows, SOPs, and operational procedures
• Drive adoption of automation and orchestration tools to streamline routine tasks and improve response times
• Deliver technical guidance and training to junior team members and cross-functional teams as needed
• Ensure compliance with ITIL processes including incident, change, problem, configuration, and major incident management · Collaborate across TSG towers (Network, Server, Backup, Storage, Cloud) and other support areas to coordinate resolution of cross-functional issues

About the team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.