Job Description

Experience Level: Experienced Hire


  • Operations


  • Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Software Support team is part of MOODY’S Insurance operating unit’s Customer Success organization, and we provide customers with Follow the Sun support with roles based in Europe, Asia-Pacific, and the Americas. We are a dedicated and fun group of individuals who work smart so we can enjoy a good work-life balance. Our team members come from all different backgrounds (education, geography, previous professional experience, etc.), and we use this to our advantage.

We are not a typical "Call Center" or "Help Desk" group; rather, our work enables our customers to utilize the MOODY’S Insurance product suite efficiently and effectively in their workflows by providing service excellence while serving as the face of MOODY’S for many of our customers. If you enjoy a challenge and are looking to constantly develop yourself in an exciting and dynamic business, then this role is for you.


  • Provide external and internal customers with best-in-class software support across the MOODY’S Insurance suite of product offerings following established team SOPs and Best Practices
  • Acknowledge, manage, and bring to resolution customer inquiries of standard complexity, escalating cases as necessary to meet MOODY’S standards of execution excellence
  • Working with and learning from senior colleagues, develop broad knowledge of MOODY’S product offerings; hone effective research and technical troubleshooting skills as well as the ability to make pragmatic troubleshooting decisions based on the information at hand
  • Learn about MOODY’S as an organization and over time come to possess an understanding of the customers we serve and their business (i.e. objectives, challenges, work processes, economic environment, etc.) to better support/resolve their inquiries
  • Participate in and enable the success of team projects or other requested activities (e.g. end user application training, pre-release documentation review), as requested and based on individual skill set/ability


  • Undergraduate/first-level STEM degree (e.g., Bachelor’s) or graduate/second-level degree (e.g. MBA, Master’s) with an emphasis in computer science, IT, or another software related domain
  • At least one year of relevant business experience. Possess effective time management, communication (written and verbal), and troubleshooting skill sets
  • Ability to think critically and make pragmatic troubleshooting decisions.
  • Experience with Cloud-based SaaS technologies, RESTful APIs, and/or their support is especially advantageous
  • Be self-driven and able to perform well within cross-functional, multi-organizational, and virtual teams
  • Demonstrated competence in managing difficult conversations and situations with customers, ensuring to keep key stakeholders involved and escalate situations internally, as appropriate.
  • Experience in supporting business applications, systems administration, and relational database management troubleshooting
  • Experience with Windows Server, HPC, and SQL system administration/troubleshooting is advantageous
  • Experience with Client/Server or n-Tier software architectures and their associated limitation/requirements is advantageous
  • Experience working with customers in the Insurance or Reinsurance markets (including Brokers) or supporting business applications in these markets is desirable


Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Application Instructions

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