Associate Director - Partner Support Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Knowledge of the financial services, software industry and previous experience in channel management are highly desirable
• Partner-management experience and/or client-relationship-management experience.
• Software or services sales experience also beneficial.
• Proven track record of working in the financial services industry or a leading consulting company.
• Strong commercial focus with experience in negotiation.
• Excellent interpersonal skills, good attention to detail, a can-do attitude, and a high degree of pragmatism.
• Proficiency in a second language is a plus.
• Proven ability to lead meetings with senior and C-level management.
• Self-starter with high-energy and with ability to execute on business objectives.
• Ability to multitask, change priorities rapidly and work under pressure.
• Solid experience in at least one of the following disciplines:
  
  • portfolio management
  • loans origination
  • risk or financial modelling
  • stress testing
  • regulatory requirements.
    
    

Education
Bachelor's degree in Business, Finance, or related field preferred.

Responsibilities

This is a senior position with direct responsibility for regional objectives, exposure to senior management, direct input to the partner program content and framework-governance and presents the opportunity to be very independent.

• Building on a software sales background, the Regional Partner Manager will nurture and oversee existing partner relationships, as well as identify, select, and onboard new partners to deliver independent services projects in alignment with growth objectives.
• Develop and manage the Delivery Partner network in the Middle East region to support software implementation and business growth.
• The selected candidate will work within MA’s Partner Ecosystem framework and collaborate with several divisions at Moody’s, including Sales, Product, Marketing, Services, and Legal.
• Enhance and manage the regional partner strategy in collaboration with the Partner Management team and the Strategy team, covering advisory firms and implementation vendors.
• Maintain, in conjunction with the MA Program Management team and MA Regional Services team, a partner demand model and use this to continuously forecast and manage staffing requirements and assignments.
• Based on the above model:
  • Source new partners.
  • Manage existing partner bench.
  • Negotiate best available rates.
  • Review and drive partner adoption within the organisation.
• Manage the flow of subcontracting and prime project work towards partners in accordance with the strategy.
• Take ownership and responsibility for building relationships with partners and internal stakeholders, working with cross-border, multidisciplinary teams.
• Develop win-win relationships that meet both profitability and growth objectives for the partner and MA.
• Execute appropriate communication mechanisms (web/email/conferences) to ensure partners are always fully informed of MA’s Banking Segment products, services, and requirements.
• Ensure partners are trained and certified to MA standards and identify improvement areas.
• Manage existing partner relationships to ensure that the required SLAs, quality standards, and MCO standards for third parties are being achieved. Monitor progress through a partner dashboard.
• In conjunction with the Banking Partner Alliance team, Regional Services team, and Sales, develop a strategy for leveraging partners to generate incremental sales.
• Work with the Partner Alliance team, the Regional Services team, and the Product Design teams to provide partner-based solutions where appropriate.

About the team

Our Partner Management team is responsible for developing and managing the Delivery Partner network.
We contribute to Moody’s by enabling scalable software implementation, expanding market reach, and supporting regional growth objectives. By joining our team, you will be part of exciting work in partner strategy, regional operations, and cross-functional collaboration across EMEA, APAC, and the Americas.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.