Assistant Vice President (Mgr) - Systems Engineering (Windows-CoreInfra)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence.

• Effective people leadership, talent development and management.

• Proven technical leadership in major incident recovery and mitigation of service.

• Experience managing and configuring Windows Servers (Windows Server 2012/2016/2019/2022)

• Knowledge of core infrastructure components such as DHCP, DNS, and Certificates.

• Highly experienced in operations and support of hybrid infrastructure OnPrem (Dell/VmWare) and cloud services (AWS, Azure, GCP).

• Familiarity with server imaging and configuration management tools.

• Experience with scripting and automation tools such as PowerShell and eventually Ansible.

• Working Network Knowledge - TCP/IP, Subnets, DNS etc

• Experience in PowerShell/python scripting and automation using Ansible platform

• Experience of vulnerability remediation employing Qualys or other vulnerability management products

• Expertise in driving incident and change ITIL processes using ServiceNow.

• Ability to manage multiple priorities and respond to urgent issues effectively.

• Customer focused & solutions driven

• Exceptional written and verbal communication skills.

Education

• Certifications such as Microsoft Certified: Windows Server Administration, CompTIA Server+, or similar are preferred.

Responsibilities

• Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence.

• Manage Moody’s Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a "follow the sun" model.

• Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets.

• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.

• Co-ownership of global risk & control program execution to de-risk Windows and Core Infrastructure.

• Joint responsibility of Disaster Recovery procedures and exercises with application and service management.

• Contributes to technology roadmaps by partnering with Engineering and Architecture functions.

• Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services.

• Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner.

• Execute hiring and people strategy for the TSG organization across capability centers

• Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities.

• Ensure the team understands, accepts, and supports TSG goals and objectives.

• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the team

The Technology Services Group (TSG) are seeking an experienced Technical Manager to join our global Operations team focused on enabling Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) architectures. You will work closely with internal business partners, architects,

network, cyber-security and other groups to understand project requirements and deliver scalable, reliable solutions. The successful candidate will lead the implementation of our vision for software-defined infrastructure, where automation, orchestration, and dynamic elasticity are employed to achieve high levels of service quality and time to market Service Level Objectives.

#LI-NMS

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.