Assistant Director - Marketing Operations Workflow & Technology Admin

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Minimum of four years’ experience in marketing operations, marketing technology or related marketing roles (such as CRM, Digital or Web)
• Effective communicator, with experience writing documentation and delivering training
• Experience with using Project Management tools such as Asana, Airtable or Jira (experience as an administrator is an advantage)
• Ability to write instructional documentation providing stakeholders with effective guidance on workflows & processes
• Languages required: English (IELTS 7.0 + / CEFR C1 +)
• Exposure to Project Management methodologies such as Agile

Responsibilities

The Demand Generation & Marketing Operations team are looking to support our marketing colleagues utilise our technology better, faster, adopting AI into everything we do. To help with this mission, we are looking for a Marketing Operations technologist to manage our technology to improve its use. We’re looking for someone passionate about technology who enjoys getting in-depth in the technology, while keeping up to date with best practices and new technology developments in our industry. This person needs to be an effective communicator, to support, educate and train our users to maximise the use of the technology, always on the hunt for ways to do things with less complexity, but bring clarity and simpleness to our workflows.

• Manage marketing technology platforms, helping to leverage our technology to maximise our investments, including managing permissions, audits & ensuring users are utilising the technology, being aware of upcoming releases
• Planning and delivering training and support to enable our marketers to be successful utilising our tools
• Helping to assess the landscape for new technology to include and onboard into our tech stack
• Working closely with partners across the business such as procurement and technology services group to help onboard new vendors,
• Administer campaign management (currently managed in Asana), being the point person to manage the whole end to end process for campaign and task management
• Managing the Asana instance and supporting users to maximise our use of the tool across workflows, project, event & task management
• Process improvement – able to perform large-scale reviews to map and find bottlenecks / pinch-points in our processes & workflows, with a focus on how AI (agents, Agentic, RPA & ML) can improve processes
• Co-ordinating the documentation of our processes, ensuring that all documentation is up to date, working in collaboration with project leads and subject matter experts for effective change communication & instructional design
• Supporting Project Management on large-scale technology & workflow projects

About the team

The Demand Generation & Marketing Operations team is responsible for supporting marketing efforts across Moody’s. We help marketers be successful by working to reduce friction so they can execute on their work. Through managing our marketing technology stack, email, social and paid media campaigns, creating our workflows, reporting on our successes, executing change management and leading on key projects. By joining our global team, you will be part of exciting work to maximize the use of our tech stack, helping find & onboard new tools, and be on the cusp of an exciting time with AI.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.