Assistant Director - Customer Success Mgmt (CAT Modeling / Insurance)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Minimum 5 years of experience in insurance, software services, analytics, or related fields.
• Excellent client-facing skills required — must be able to relay complex and often technical concepts to broad audiences.
• Ability to coordinate across different teams, working effectively in a team and as an individual.
• Knowledge of catastrophe modeling is a plus.
• Fluency in Chinese is an added advantage for working with regions where coordination may be needed in the local language.

Education

• Bachelor’s degree in any discipline with a strong academic track record.
• Degrees in actuarial science, natural sciences, or engineering are preferred.

Responsibilities

Our high-performing Client Development team is looking for an Assistant Director, Client Success Management, to work closely within the Asia Pacific Market Segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, proactive, and results-oriented professional with the ability to work with minimal direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities, and ensure a high quality of service and effective communication between the client and internal business units. Success will be determined by client retention and satisfaction, as well as performance on individual project-based initiatives.

Essential Job Functions:

• Act as a strong client advocate while maintaining business priorities.
• Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans.
• Support the sales team in executing account strategies.
• Support account renewal and cancellation mitigation activities.
• Proactively identify and improve areas of client dissatisfaction.
• Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets Moody’s standards.
• Support event response outreach and ongoing support.
• Support change management activities for updated product and model releases.
• Lead client onboarding and training for new products and services.
• Provide ongoing technical expertise and assistance.
• Work both independently and collaboratively with a team.
  
  

About the Team
Moody’s Insurance Solutions is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Moody’s catastrophe models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemics.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.