Account Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Responsibilities include:

• Maintain high level of product knowledge including key research, product features and ?benefits and other elements of services.
• Drive adoption, success, and engagement with a portfolio of clients based in Europe and Africa across multiple products.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall client health.
• Convey the company's value proposition and deliver on activity targets and retention goals.
• Assist with client onboarding and product demonstrations and provide training both virtually and on-site to improve ?workflow adoption and customer satisfaction.
• Contact clients to promote and secure their attendance at analyst meetings, roundtables, ?briefings, webinars, conferences, and other events.
• Promote awareness regarding publications and new research to the client bases.
• Gain and maintain familiarity with client organizations and processes to create and execute on Account Plans.
• Provide proactive customer service by working closely across teams to ensure client issues ?and needs are communicated and resolved effectively.
• Work collaboratively with Sales, Product, Operations, and other cross-functional teams and play a critical role in the contract ?renewal process and client retention strategy.
• Provide forecast and pipeline information to management.
• Uncover new opportunities and mitigate risks by coordinating with appropriate internal ?teams.
• Moderate travel will be required (approximately 20 - 40%)

Qualifications:

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably within finance or business-related discipline.
• A Moody’s employee at this level would typically have 2-3 years’ experience in sales, relationship management or other related client-facing position, preferably within the financial services sector.
• Fluency in English (essential) and a European language (preferred).
• Experience in account management, client services, customer success or sales support is preferred.
• History of demonstrating customer focus with an ability to convey important messages to clients, develop rapport and be able to manage clients’ expectations.
• Excellent time management/organizational skills. Able to adhere to short deadlines and work with many different teams.
• Must provide evidence of achieving/exceeding targets and goals.
• Experience delivering presentations, demos, or training sessions preferred.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.